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These terms set out the rules that apply when you open an account with koiroto, make a deposit through DANA or QRIS, and access any game or service we offer. Reading them fully before you proceed is the right first step — they define your rights, our obligations, and the boundaries of this service.
By accessing koiroto and completing the account registration process, you confirm that you have read, understood, and accepted every condition written on this page. These terms apply to all activity carried out through your account — this includes placing wagers, using your account wallet, adding funds via DANA, scanning a QRIS code, and browsing game titles supplied by our studios. We reserve the right to update these terms when the service changes. When we do, the revised version will be posted on this page, and continuing to use the account after that point means you accept the new version. We will not apply changes retroactively to completed transactions. Access to this platform depends on local law in your region. We serve eligible regions only, and availability is determined by applicable local regulations. If your region is not eligible, you should not attempt to create or use an account. We encourage you to verify your eligibility before proceeding. Any account found to be in an ineligible region may be suspended while we review its status, and any pending transaction at that point will follow the resolution process described in the support section below.
Deposits made via DANA are subject to the wallet's own transaction limits as well as the limits shown in your koiroto account dashboard.
QRIS scan-to-pay is processed through your linked e-wallet. The amount confirmed at the QRIS screen is the amount credited to your koiroto account wallet.
OVO and GoPay transfers are accepted where the payment method is shown as available in your account's deposit section at the time of the transaction.
Not everything you encounter while using this platform sits under one single rulebook. These terms cover what koiroto controls directly — your account, the transactions you initiate, and the game content we make available. Services operated by third parties carry their own conditions, and we are not in a position to override those. The breakdown below clarifies where this policy starts and where it ends, so you know exactly where to look when a question comes up.
Your login credentials, account settings and wallet balance all fall fully within these terms. Any restriction, suspension or closure of your account will follow the process described here.
Every deposit and withdrawal you initiate through DANA, QRIS, OVO or GoPay is governed by these terms alongside the payment provider's own conditions. Where they differ, we will clarify which applies.
Game titles from Spadegaming, PlayStar, Bigtime Gaming and Microgaming are made available under these terms. Content availability may vary by region depending on local law.
External payment processors, e-wallet providers and network operators operate under their own agreements. These terms do not override or supersede those separate conditions.
These terms are not a one-way document. They also set out what you can ask of us and how to go about it. You have the right to check the records attached to your account, correct details that are no longer accurate, ask a question about how a specific condition applies to you, and request support when something doesn't match what you see written here. Each of these actions has a clear path — your account dashboard shows your transaction history and current account details after login, and our support team is reachable via the contact options in the section below. When you submit a correction request, we aim to acknowledge it and follow the resolution steps shown in your account. We will not ask you to accept a change to your personal record without your explicit confirmation.
Your full transaction history, deposit confirmations and account activity are accessible after login. Check the account dashboard for the current state of your wallet and recent activity.
If your registered name, contact information or linked payment method needs updating, submit a correction request through the account settings page. We follow the steps shown there.
If any part of these terms is unclear or you believe a condition has been applied incorrectly to your account, contact our support team with the specific section in question.
For account access issues, wallet discrepancies or questions about a DANA or QRIS transaction, reach support through the live chat or email path listed in the support section.
When a condition in these terms raises a question you need answered before you proceed, our support team is the right contact. Whether the question is about your account status, a DANA deposit that needs clarification, or how a specific clause applies to your situation, we are here to respond. Use the channel that suits the urgency of your question.
The fastest route for account-level questions. Open the chat widget from any page on koiroto while you are logged in and describe the specific term or situation you need explained.
For detailed policy questions or formal correction requests, email our support address shown in your account settings. Include your account ID and the section of these terms you are referring to.
Many questions about transaction records and current account conditions can be resolved directly from your dashboard after login, without needing to contact support first.
Handling your account data and transaction records with care is not a side consideration — it is written into the way this platform runs. We store information only for as long as it is needed to maintain your account and comply with applicable regulations in eligible regions. Cookie usage on this platform is limited to what is needed for the session to function correctly; you can review cookie settings through your browser at any time. Security measures on your account — including login verification steps — are described on the account access page and are applied consistently across all account types. If you believe your account security has been compromised, contact support immediately through the live chat option.
We keep your account and transaction records for the period required by applicable local regulations. Once that period passes and your account is closed, records are removed from active systems according to our internal retention schedule.
Cookies on this platform support session function and account recognition. No advertising cookies from third-party networks are placed without disclosure. Your browser settings give you control over what is stored.
Login verification steps are applied to every account. If you notice activity on your account that you did not initiate — including unexpected DANA or QRIS transactions — contact support without delay through live chat.
If you want to request a change to the data we hold about your account, or ask how a specific clause affects your record, send the request to our support email with your account ID clearly stated.
The questions below cover what we get asked most about how these terms apply — covering account eligibility, payment scope, policy changes and how to get a direct answer when something is unclear.
Yes. Any game you access through your account — including titles from Spadegaming, PlayStar, Bigtime Gaming and Microgaming — falls within the scope of these terms. The game studios supply content; the account and wallet activity surrounding those sessions is governed here.
We post the revised version on this page. Continuing to use your account after the update is posted means you have accepted the new version. We do not apply revised terms retroactively to transactions that were already completed before the change.
Yes, but they are also subject to the conditions of the payment provider you use. Where these terms and the provider's conditions differ, we will clarify which applies to your specific situation. Check the deposit section in your dashboard for the current payment options.
Access depends on local law and is available only where local regulations permit. We cannot confirm eligibility for every region individually; check whether the platform is accessible in your area and whether local law allows it before creating or continuing to use an account.
Your account dashboard shows your transaction history and wallet activity after login. For a formal request covering a specific date range or account record, contact support via email with your account ID. We follow the process described in the user rights section above.
Raise it with our support team directly. Share the specific section you are referring to and describe what happened on your account. We review each case individually and will follow the resolution steps shown in your account dashboard and communicated via support response.