App / Sports
At koiroto, the data you share when opening an account, verifying a wallet, or reaching our support team stays inside a defined, documented scope. This policy tells you exactly what we collect, where it goes, and what choices you hold over it — availability and access depend on local law and eligible regions.
This policy applies to every interaction you have with koiroto through the website and any associated account pages. When you register, we collect the details you enter directly — a username, contact address, and any wallet identifier you attach for transactions such as a DANA top-up or a QRIS scan-to-play session. We also collect session data generated by your device automatically: page requests, access timestamps and browser type. This is standard traffic logging, not personally targeted profiling. Payment context — for example, the fact that a DANA deposit was initiated — is stored as a transaction record in your account wallet history. The amount and method are visible to you after login. We do not store full payment credentials on our servers; wallet-level authentication stays within the DANA or QRIS system. Data we hold is kept only as long as your account remains active or as required by applicable regulation in regions where koiroto operates. When the retention period ends, records are deleted or anonymised according to the schedule applied at that time.
Not every service you touch through your koiroto session falls under this policy alone. Understanding the boundary helps you know who to contact when a question arises. Account access and the data you enter directly are fully within our scope. Third-party payment processors like DANA operate under their own published privacy terms, even when the transaction is initiated from your koiroto wallet page.
Everything you submit through the koiroto account registration and login pages — contact details, wallet linkage, session preferences — sits inside this policy and is governed by our data practices.
Transaction records visible in your account history after a DANA or QRIS payment are covered here. The payment processor's own systems are governed by their separate privacy terms, which we do not control.
Game titles, lobby pages and editorial content on koiroto are not personal data. Browsing a game category or reading a page description does not create a data record tied to your identity unless you are logged in.
Links or integrations pointing away from koiroto — including payment apps, studio pages or external resources — are outside this policy's reach. Review the third-party's own policy for data practices that apply there.
Your account gives you direct access to several data actions without needing to contact support first. After logging in, the account dashboard shows the profile details and wallet information stored against your session. From there, you can update a contact address, change the linked wallet reference, or review the transaction log that records DANA and QRIS activity. If something in your record looks incorrect, the edit fields in the account settings page let you correct it directly. For requests that go beyond what self-service allows — such as asking us to delete a record or export a data summary — you reach our support team through the channels listed in the contact section of this page. We treat every data request as a priority item and will confirm receipt. Response time depends on the nature of the request and the verification steps needed to confirm your identity before we act. Availability of specific data rights may depend on local regulation in your region.
Log in and open the account dashboard to see the profile data and wallet history we hold. Transaction entries from DANA and QRIS sessions appear there in chronological order.
The account settings page contains editable fields for your contact details and wallet reference. Apply the change and save — it takes effect on your next login session.
Send your question through the support contact shown on this page. State the account username and describe the record in question so we can locate it without requesting unnecessary additional detail.
Deletion requests are handled by our support team. We verify your identity first, then act on the request within the timeframe applicable to your region under local regulation.
Privacy questions deserve a direct line, not a generic form buried five pages deep. We offer three contact routes so you can pick the one that fits your situation — whether it is a quick account correction or a formal data removal request.
Open the chat widget from any page on koiroto while logged in. State your account username and the nature of the data question. The agent can pull your account record directly.
Send a written request to our support address listed on the contact page. Include your registered contact detail and a clear description of the record you are asking about or the action you want us to take.
The account help section accessible after login contains a privacy request form. It routes your submission to the team member responsible for data matters, with a confirmation sent to your registered contact.
Security and transparency around data are not afterthoughts at koiroto — they are built into the account flow from the first registration step. Here is what we do across the four areas that matter most to your privacy.
We use session cookies to keep you logged in and to remember your lobby preferences between visits. You can manage cookie settings through your browser controls. Disabling non-essential cookies does not prevent you from using the account or wallet features.
Access to your stored data is restricted to authenticated sessions. Your account password is stored in hashed form and is not visible to our support team. Wallet linkage for DANA or QRIS uses the token provided by the payment system, not your credentials directly.
Account data is retained while your account is active. If you request closure, we delete personal records within the period required by local regulation in eligible regions. Transaction logs may be retained longer where financial record obligations apply.
When this policy changes, we post the updated version to this page and note the effective date at the top. If the change affects how we use existing data in a material way, we send a notice to your registered contact before the change takes effect.
These are the questions we see most often from account holders who want to understand their data rights on koiroto. Each answer is specific to how this policy works on this platform.
We collect the details you enter during registration — a contact address, a chosen username, and the wallet identifier you connect for payment sessions such as DANA or QRIS. Session data like device type and access timestamp is logged automatically but is not linked to a named profile for advertising.
We store a transaction reference and the wallet type — enough to display your history in the account dashboard — but not your full DANA credentials. Authentication is handled within the DANA system itself. If you have questions about DANA's own data practices, their privacy policy covers that separately.
Log in and open your account dashboard. The profile section shows the personal details on record, and the transaction log shows wallet activity including DANA and QRIS entries. If you need a fuller export, contact support through the account help page and submit a data access request.
Yes. Send a deletion request through live chat or the email address on our contact page. We confirm your identity first, then process the request within the period applicable under local regulation. Some transaction records may be retained where financial record obligations require it.
Game studios available in the lobby — such as Spadegaming, Microgaming, Bigtime Gaming and PlayStar — supply game content only. We do not share your personal account data with them. Third-party payment processors receive only the session token needed to complete a transaction, not your full profile.
If your account is inactive, data is held for the retention period required in eligible regions under local regulation, then deleted or anonymised. If you want to close your account and request earlier deletion, contact our support team and we will guide you through the steps.